Each item purchased will arrive in 3-5 working days. Pelletteria Riviera accepts returns or size changes no later than 14 days from the date of receipt of the order. The products must be returned at the expense of the buyer to the address of origin of the goods, unless otherwise agreed in writing by Pelletteria Riviera,

except that the product is non-compliant / defective.

In the event that the product is non-compliant / defective, the costs will be borne by Pelletteria Riviera.
Pelletteria Riviera will ask the customer to send by email photos of the garment received highlighting its defect / non-conformity.
ATTENTION: “it is not to my liking”, “I don't like it”, “it has a bad smell”, “color slightly different from the photo” etc. these are not proofs considered sufficient to consider a defective product / non-confirmation.

Both for the return and for the size change, the product must be returned in perfect condition, which includes the original packaging / case and label, they must not be washed, worn, free of odors / perfumes or damaged in any way. The products must be adequately packaged with the same packaging received or alternatively with a similar and compliant packaging for the transport of the same. Should at least one of the points listed above fail to be respected, Pelletteria Riviera reserves the right not to accept any return or change in size. Both for returns and for size changes it takes from 15 to 40 days from the date of receipt of the order.

How do i return an item?
1 - Contact our customer service at info.pelletteriariviera@gmail.com for your return
2 - Our customer service will contact you to solve the problem as soon as possible
3- You will be provided with a return address
4- You will be contacted again by our customer service as soon as the package is received to find the best solution together


For any other questions and clarifications, do not hesitate to contact us at info.pelletteriariviera@gmail.com